How can we help?
Staffed by experienced engineers with extensive knowledge of SmartFreight, our Global support team are available to assist customers resolve any technical issue that may arise. In addition to our dedicated support team, SmartFreight customers can also self-help access to extensive Documentation under the Help menu.
Already a SmartFreight customer and need support?
Need to raise an eRequest on My Account?
You can access more information about eRequest - FAQ's - Frequently Asked Questions - eRequest Portal
Standard Support Coverage
SmartFreight Customers receive standard support coverage which is, local time 7:00am - 6:00pm, Monday to Friday, unless you have a Service Level Agreement (SLA) in place. If you require additional support coverage, please contact your Key Account Manager.
SmartFreight Incident or Service Request updates
If you’ve already submitted an incident or Service Request via eRequest, the best way to get an update is to Reply via eConversation, within the email incident notification.
Sadly, we cannot create Incidents or Service Requests for Customers.