SmartFreight Support



How can we help?

Staffed by experienced engineers with extensive knowledge of SmartFreight, our Global support team are available to assist customers resolve any technical issue that may arise. In addition to our dedicated support team, SmartFreight customers can also self-help access to extensive Documentation under the Help menu.



Existing customers


Already a SmartFreight customer and need support?
Login to My Account


Need to raise an eRequest on My Account?
Raise an eRequest


You can access more information about eRequest - FAQ's - Frequently Asked Questions - eRequest Portal


How do I create a Support Incident (eRequest) within SmartFreight?


Standard Support Coverage

SmartFreight Customers receive standard support coverage which is, local time 7:00am - 6:00pm, Monday to Friday, unless you have a Service Level Agreement (SLA) in place. If you require additional support coverage, please contact your Key Account Manager.

Remote Support Session


If you require remote support, click to download virtual PC support software, Team Viewer.


SmartFreight Remote Support Session

SmartFreight Incident or Service Request updates

If you’ve already submitted an incident or Service Request via eRequest, the best way to get an update is to Reply via eConversation, within the email incident notification. 




Sadly, we cannot create Incidents or Service Requests for Customers.