eBook: What Do Customers Want from Their Shipping Experience?

Today, customers shopping online expect a little more from the experience than they did just a couple of years ago, and that extends to the delivery of their order.

So, what do customers want from their delivery experience, and how can retailers give it to them. To get those answers, we decided to speak with consumers and get their views on what they are looking for in their online shopping and shipping experience.

Here are the top six things customers we spoke with are looking for in the delivery experience:

  1. Tracking and Visibility
  2. Price and Options
  3. Sustainability
  4. Free Shipping
  5. Returns
  6. Special instructions

Download "What Do Customers Want from Their Shipping Experience?" to learn more.




Posted on: 10/12/2021