About the Company

Headquartered out of Sydney, Australia with offices in New Zealand, South Africa, UK, and Ireland, for 20 years now, SmartFreight® has provided market leading Transport Management Software Systems (TMS) to some of the world’s leading organisations. SmartFreight® presently processes over £325 million p.a. of freight spend across its 16,000+ software users and processes in excess of 72 million individual items of freight each year. With SmartFreight®’s extensive suite of shipping software (SmartFreight®) products, alliance partners, and access to hundreds of transport providers, SmartFreight® is able to deliver efficiencies and savings to its clients that are the envy of our industry. 

Your new role will see you join our UK based team of committed professionals and will fully utilise your level 2 technical expertise within a busy technical environment supporting a diverse range of existing customers in the United Kingdom and Ireland.

In this role you will be responsible for:

• Managing support related telephone calls and emails from customers.
• Taking Level 2 ownership of customer technical queries when unable to be serviced by other junior technical team members.
• Communicating technical advice to customers in an easy to understand format.
• Install and train new customers on SmartFreight® software solutions either remotely or at customer locations.
• Manage the technical team available to you with the best possible outcome for client and organization alike.
• Have a passion to deliver the ultimate customer service experience.

To be successful in this role you will need to demonstrate the following skills:

• You will be an authorised UK citizen or resident.

• Be a qualified or equivalently qualified level 2 technical support person.
• Be prepared to enter into an intensive and ongoing training program upon commencement of the role.
• Be prepared to travel for business.
• Own your own Motor Vehicle.
• Own your own Mobile Phone.
• Be prepared to manage harmoniously with a diverse group of highly motivated colleagues.
• Be able to display excellent verbal and written English skills.
• Work closely with sales personnel in designing and delivering best-of-class SmartFreight TMS solutions to new and existing customers.
• Technical Experience desired include but not isolated to:
• Microsoft SQL server
• An understanding of SQL Query
• Microsoft Operating Systems
• IT networking experience
• IT customer service experience.

Nice to have skills or experience would include:

• A background in transport or logistics.
• A background in warehousing or outward goods dispatch processes.

This position is a full time role with an immediate start. A competitive remuneration package will be the reward for the successful applicant.

Interested?

If so, please email your CV and accompanying cover letter to kerry.holmes@smartfreight.com

*Please note only successful applicants will be contacted directly.

Posted on: 27/02/2017